Shipping policy
SHIPPING POLICY
Twelve Signs, Packed for the Journey
Last Updated: August 31, 2026
A zodiac desktop figurine may include projecting details, decorative surfaces, small components, or finishes that require careful packing.
For that reason, Canvas Cove LLC separates order preparation from carrier transit.
Shipping Area
Our standard online shipping service currently applies to eligible addresses within the:
United States
Working Schedule
Monday through Friday
9:00 AM–5:00 PM CT
Saturday & Sunday: Closed
Order Cut-Off
Our daily cut-off is:
5:00 PM CT
Orders received after that time normally enter the next applicable business-day processing cycle.
Processing Time
Most orders require:
1–3 business days
Processing can include:
- Payment confirmation;
- Zodiac variation verification;
- Inventory check;
- Figurine inspection;
- Protective wrapping;
- Packing;
- Shipping-label preparation;
- Carrier handoff.
Shipping Time
After carrier handoff, estimated transit is:
3–5 business days
Total Estimated Time
Under normal conditions:
Processing: 1–3 business days
Shipping: 3–5 business days
Estimated total: approximately 4–8 business days
Tracking
When available, tracking information is normally provided after shipment.
Carrier systems may require additional time to display the first scan.
Multi-Sign Orders
If you order several zodiac signs or a larger collection, the order may occasionally be separated into multiple packages when this helps protect the figurines.
Separate packages may have different tracking numbers and delivery dates.
Damaged Packages
If a figurine arrives damaged, please keep:
- The figurine;
- Broken components;
- Product packaging;
- Shipping carton;
- Internal protective materials;
- Shipping label.
Photographs can help us evaluate transit damage.
Address Corrections
If you discover an address error, contact:
immediately.
We will try to correct the address before shipment, but changes cannot be guaranteed once fulfillment has progressed.
Delivery Delays
Weather, carrier congestion, transportation disruptions, holidays, address problems, and other circumstances outside our reasonable control may affect transit estimates.