Refund policy
RETURN & REFUND POLICY
The Wrong Sign and the Wrong Product Are Two Different Things
Last Updated: August 31, 2026
Because our collection is organized around twelve zodiac signs, a return can happen for very different reasons.
A customer may accidentally choose the wrong sign.
Or Canvas Cove LLC may accidentally send the wrong sign.
Our policy treats those situations differently.
Return Window
Eligible merchandise may be returned within:
30 calendar days after delivery
Start the request by emailing:
Include:
- Order number;
- Zodiac sign/product;
- Reason for return;
- Photos if damaged or incorrect.
Changed Your Mind or Selected the Wrong Sign
If you ordered Aries but later realize you wanted Taurus, that is generally treated as a customer-selection return.
An eligible figurine may still be returned within 30 days if it remains in appropriate condition.
For preference/customer-selection returns:
The customer pays return shipping.
We do not charge a standard restocking fee.
We Sent the Wrong Sign
If your completed order says Leo and we send Virgo, that is our fulfillment error.
Contact us and provide a photograph where possible.
Once confirmed, Canvas Cove LLC will cover reasonable return shipping required to correct the error.
Return Condition
Preference-based returns should remain reasonably suitable for resale.
A figurine may not qualify for an ordinary preference return if it has been:
- Broken after delivery;
- Painted or modified;
- Glued;
- Engraved by the customer;
- Permanently altered;
- Returned with components missing;
- Damaged through misuse.
Reasonable indoor inspection and display do not automatically make a product ineligible.
Defects and Shipping Damage
Contact us if a figurine arrives:
- Cracked;
- Chipped;
- Broken;
- Missing an essential piece;
- Materially defective;
- Significantly damaged in transit.
Keep the packaging while the issue is being reviewed.
Refund Processing
After an eligible return is received, inspected, and approved, we normally process the refund within:
3 business days
Refunds are generally returned to the original payment method.
Financial institutions may require additional time to display the credit.
Cancellation
You may request cancellation before shipment.
Contact us as soon as possible.
Cancellation is complete only when we confirm fulfillment has been stopped.
Return Address
Approved returns may be directed according to our instructions to:
Canvas Cove LLC
303 E Clinton St
Clinton, MO 64735
United States